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Terms and Conditions

LIGER Pvt Ltd (“ULA”, “we”, “us”) · Sri Lanka
81, Ambal Road, Nayanmarkaddu
support@ula.lk · · ula.lk
Version 2026.08.19 · Effective 19 August 2026

These Rider Terms and Conditions (“Terms”) are a contract between you and LIGER Pvt Ltd (“ULA”, “we”), for the ULA rider app, ula.lk, and related rider services in Sri Lanka. Driver-partners are covered by the separate Driver Partner Terms.

By creating an account, tapping agree, or completing a trip, you accept these Terms and the Rider Privacy Policy and Returns and Refunds policy. If you do not agree, do not use ULA.

1. Who we are

ULA is a technology platform that connects riders with independent driver-partners. We do not employ those drivers, we do not own every vehicle on the platform, and we are not a traditional taxi stand operator. We do not guarantee that a vehicle will be available at every time or place, or that a quoted arrival time will be met.

2. Eligibility
  • You must be 18 or older and able to enter a contract under Sri Lankan law.
  • You must use a Sri Lankan mobile number we can verify by OTP, unless we expressly allow another method.
  • A child may travel with you. You are responsible for their safety, including seating. ULA does not supply child seats.
3. Your account
  • Give accurate name, phone, and any identity details we ask for.
  • You are responsible for OTP codes, devices, and activity on your account, including anyone you allow to use it.
  • We may suspend or close accounts for fraud, unpaid amounts, safety risk, abuse of drivers or staff, or breach of these Terms.
  • One person should not hold multiple rider accounts to evade a ban, rating, or payment.
4. Booking and fares
  • Quotes shown before you confirm are estimates unless the app marks a fare as fixed.
  • Waiting time, cancellations, tolls, extra stops, parking, outstation rules, and airport surcharges can change the amount due. Check the quote screen before you confirm.
  • Demand, time of day, or zone rules may affect price. If a multiplier or extra is shown, it is part of the contract for that trip.
  • Payment may be cash, ULA wallet, PayHere, or another method we enable in your city.
  • You must pay the amount due at the end of the trip. Unpaid trips may be recovered from wallet, a stored method, or later collection, plus reasonable costs.
5. Cancellations, waiting, and refunds

Cancel fees, waiting, no-shows, wallet credit, and PayHere errors are described in Returns and Refunds. That policy forms part of these Terms.

6. Rider conduct
  • Be ready at the pin you set. Treat drivers, vehicles, and other road users with care.
  • Do not carry illegal or prohibited items, weapons (except as permitted by law), or open alcohol where the driver reasonably objects.
  • Do not ask the driver to break road rules, enter closed roads, or skip fare, OTP, or safety steps.
  • No harassment, discrimination, or violence. We may ban you and report conduct to the police.
  • You are responsible for damage, soiling, or lost-property costs we reasonably attribute to you, including an admin fee we publish in the app if any.
7. Safety

In an emergency use in-app SOS and local services including 119. ULA is not an emergency dispatcher and does not replace the police or ambulance. We may share trip, account, and device data with authorities where the law requires or allows it. Verify plate, photo, and PIN/OTP before you sit.

8. Ratings and lost property
  • Ratings must be honest. Fake or abusive reviews may be removed and may lead to suspension.
  • We may deactivate access where average ratings, cancellations, or safety flags show a risk — this is a platform decision, not a court finding.
  • Lost items: contact support with the trip ID as soon as you can. We can message the driver; we do not guarantee recovery or storage.
9. Third-party services

Maps, SMS, payments, and notifications are provided by third parties. Their outages, map errors, or bank delays are outside our reasonable control. PayHere and banks have their own terms for card transactions.

10. Intellectual property

ULA names, logos, apps, and content belong to us or our licensors. You may not copy, scrape, reverse engineer, or wrap the service except as allowed by law. Feedback you send may be used without payment to you.

11. Disclaimers

The platform is provided as available. To the extent Sri Lankan law allows, we do not warrant uninterrupted service, error-free maps, or the conduct of any driver-partner. Drivers are independent. Their driving, insurance, and vehicle condition are their responsibility, subject to the documents we require them to hold.

12. Liability

Nothing in these Terms excludes liability that Sri Lankan law does not allow us to exclude, including death or personal injury caused by our own negligence, or fraud.

Subject to that, and to the extent permitted by law, ULA is not liable for delays, unavailability, or disputes between you and a driver-partner beyond the amounts you paid us for the affected trip, and is not liable for indirect or consequential loss (including lost appointments). Consumer rights under applicable consumer law remain.

13. Indemnity

You will indemnify ULA against claims, fines, and reasonable costs arising from your breach of these Terms, your misuse of the app, or your conduct during a trip, except to the extent caused by our own negligence.

14. Privacy, tax, and receipts
  • Personal data is handled under the Rider Privacy Policy.
  • We issue receipts as the app allows. VAT or other tax lines, if shown, follow IRD rules and any written tax treatment we adopt. We may update invoice format when required.
15. Force majeure

We are not liable for failure caused by events beyond reasonable control, including weather, strikes, network or map-provider failure, power cuts, war, or government order.

16. Changes

We may update these Terms. The version date on this page is the effective date. Material changes will be posted here. Continued use after that date is acceptance. If you do not agree, stop using the rider app and close your account.

17. Governing law

These Terms are governed by the laws of Sri Lanka. The courts of Sri Lanka have exclusive jurisdiction, without limiting any non-excludable consumer forum.

18. Language

These Terms are published in English only. That English text is the binding version.

Questions: support@ula.lk or the contact form.