LIGER Pvt Ltd (“ULA”, “we”, “us”) · Sri Lanka
81, Ambal Road, Nayanmarkaddu
support@ula.lk · ·
ula.lk
Version 2026.08.19 · Effective 19 August 2026
ULA does not sell physical goods. This page is the cancellation, unused-credit, and refund policy of LIGER Pvt Ltd for trips and wallet top-ups in Sri Lanka. It forms part of the Rider Terms. Driver payout disputes follow the Driver Partner Terms.
1. Cancelled trips
- If you cancel before a driver is assigned, no trip fare is charged.
- If you cancel after a driver is assigned, a cancellation fee may apply when it was shown before you confirmed.
- If the driver cancels or does not arrive, you should not be charged the trip fare. Contact support with the trip ID.
- Repeated cancel-after-assign may lead to a temporary booking limit to protect drivers.
2. Waiting and no-show
Waiting charges, if any, start after the free wait shown in the app. A no-show after the wait window may be billed as a cancellation. Always check the quote screen before you confirm.
3. Completed trips
Fares for completed trips are not refunded because you changed your mind. If the route, waiting, extras, or payment look wrong, write to us within 7 days of the trip with the trip ID. We review GPS, quote, and payment records. If we find an error we caused or a charge the quote did not allow, we refund or adjust the difference.
4. Wallet and PayHere
- Unused ULA wallet credit stays on your account until used, expired per in-app terms, or refunded after a successful review.
- Failed or duplicate PayHere (or other gateway) charges: send the payment reference. We refund to the original method when the gateway confirms the duplicate or failure.
- Promotional credit is not cash and is not transferable unless we say otherwise in the offer. Promo credit is not paid out on account closure unless the law requires it.
- Card processing fees, if shown as a rider-paid extra, follow the quote screen for that payment.
5. How to request a review
- Use the contact form or email support@ula.lk.
- Include your registered phone, trip or payment ID, and what you want reviewed.
- We aim to reply within 5 Sri Lanka business days. Approved refunds follow the original payment rail where the processor allows it. Wallet adjustments may be faster than card reversals.
6. Chargebacks
If you open a bank or card dispute, we may pause wallet use on that account until the case is closed. Please contact us first so we can correct a genuine error faster. Unjustified chargebacks may lead to account closure and recovery of the trip amount plus processor fees.
7. Account closure
Positive wallet cash balance after a verified identity check may be returned to the original method or a Sri Lankan bank account you name, minus unpaid trips and fees. Promo balances lapse. We may refuse a payout until KYC is complete where fraud is a risk.
This policy is published in English only. That English text is the binding version. It is governed by the laws of Sri Lanka, as with the Rider Terms.